At ShareVerge, our community is our priority. Whether you are a creator sharing your first asset or a professional managing a large digital library, we are dedicated to providing a seamless and secure experience. Our customer service team is here to ensure that your journey from upload to distribution is successful.
We believe that high-quality service is the foundation of a trusted platform. Our support philosophy is built on three pillars:
Accessibility: Providing clear, direct channels for communication.
Reliability: Ensuring our infrastructure remains high-performing and your data remains secure.
Transparency: Being upfront about our processes, response times, and creator reward programs.
| Service Category | How We Help |
|---|---|
| Technical Support | Assisting with file upload issues, dashboard navigation, or API integrations. |
| Account & Security | Helping with password resets, two-factor authentication, and account verification. |
| Creator Rewards | Answering questions about monetization, payout thresholds, and engagement analytics. |
| Safety & Compliance | Processing DMCA takedown requests and investigating reports of prohibited content. |
We understand that everyone has a preferred communication method. You can reach our dedicated support specialists through the following channels:
Email Support: For detailed inquiries or technical assistance, email us at contact@shareverge.com.
Response Time: We aim to respond to all inquiries within 24 to 48 hours during business days.
Business Hours: Our team is available Monday through Friday, 9:00 AM – 5:00 PM (GMT).
Before reaching out, you may find an instant answer in our Help Center or FAQ pages. These resources are updated regularly to provide the most current information on platform features and security protocols.
